Help centre
Questions, answered.
Everything you need to know about your gift, delivery and returns.
Delivery & shipping
How long does delivery take?
Orders ship from our US warehouse and arrive in 4–11 business days. Every order includes free tracking, and you'll get a tracking link by email as soon as it ships.
Will it arrive before the holidays?
Order early — we recommend ordering at least 14 days before the date you need it.
How much does shipping cost?
Nothing. Tracked shipping is free on every US order.
The gift
What's inside the box?
An everlasting red rose under a clear dome, a love-knot necklace, and a “To My Love” card, all inside a red keepsake box with a hidden jewelry drawer. It arrives ready to give.
Is the rose real?
It's a handcrafted everlasting flower. It needs no water or care and keeps its color for years.
What is the necklace made of?
A love-knot pendant (1.5 × 1.5 cm) with a cubic zirconia stone on a 50 cm (19.7 in) chain, in a gold-tone or white-gold-plated finish.
Orders & returns
How does Buy 2, save 20% work?
Add two or more gift boxes to your cart and 20% comes off automatically at checkout. Mix gold and silver as you like.
Can I return it?
Yes. You have 30 days from delivery to return unused items in their original packaging. If anything arrives damaged, email a photo to support@gifticy.com within 7 days and we'll make it right.
How do I contact you?
Email support@gifticy.com or use our contact page — we usually reply within 24 hours.